Welcome to Wok & Bun!

THIS WEBSITE IS OPERATED BY ISO SUSHI.
*Website means OUR Website at ISOSUSHI.CO.UK.
*The phrases WE/US/OUR within these Terms and Conditions refer to ISO SUSHI.
*The phrases YOU/YOUR/YOU’RE/YOURSELF refer to YOU, the person using OUR Website and/or buying GOODS from US.
*The phrase GOODS refer to the food WE will supply YOU upon making a delivery or making a collection in accordance with OUR Terms and Conditions.
*ORDER/ORDERS refer to the electronic ORDER form detailing the GOODS YOU would like to purchase from US.

HOW THESE TERMS AND CONDITIONS APPLY

These Terms and Conditions apply to isosushi.co.uk regardless of how YOU obtain access to Our Website whether it is via the computer, mobile, tablet or other applications.
For the attention of YOU, these Terms and Conditions outline sections WE consider to be valid for the purpose of OURS and YOUR rights and responsibilities. WE may modify these Terms and Conditions when WE pursue to do so. YOU are advised to review these Terms and Conditions on a regular basis for any changes WE make. WE recommend that YOU print and keep a copy for future references.

SECTIONS ARE AS FOLLOWS:

SECTION A: TERMS OF WEBSITE USE
SECTION B: TERMS OF SALE FOR DELIVERY AND COLLECTION
SECTION C: COMPLAINT PROCEDURE
SECTION D: HOW TO CONTACT US?
SECTION E: TERMS & CONDITIONS FOR OFFERS
SECTION F: COMPETITION TERMS & CONDITIONS
SECTION G: REWARD CARD SCHEME

*Please read the SECTIONS before YOU proceed to use OUR Website or make any purchases.
* When using OUR Website or when placing an ORDER with US, YOU agree to follow these Terms and Conditions.

SECTION A: TERMS OF WEBSITE USE

1.1 ABOUT THIS WEBSITE
This Website is aimed at people who are consumers. The Website is created to comply with English Law. All information on this Website is in English and all methods of communications shall be in English.

1.2 OUR RIGHTS TO WEBSITE CONTENT

Although WE aim to provide information which is up to date and accurate, WE do not guarantee to do so. YOU are responsible to ensure that YOUR own dependence on this Website is suitable for YOUR own preferences. The information which WE provide YOU with is not intended to be information YOU rely on.

WE have the authority to change, remove or update OUR Website content at any time. Copyright and Intellectual Property Rights on OUR Website and its content are owned by US. This includes; logos, trade names, graphics/images, software, written information and any other material. YOU must not YOURSELF or give permission to anyone else to publish, copy, distribute or change any of the content on OUR Website. YOU must not make any copies of material used on OUR Website for any business associated use. Anyone may view OUR Website for browsing OUR GOODS, placing an ORDER with US or for the purpose of printing out pages for their own personal use e.g. these Terms and Conditions and the electronic ORDER form. Any unlawful use of OUR Website content will be prohibiting the law and WE hold all rights to take legal action. Linking to OUR Website from any other Website is at OUR discretion and WE may authorise YOU to remove the links at any time. WE may incorporate links to other Websites from OUR Website however, links are provided for YOUR conveniences only. WE are not responsible for the way YOU engage with those Websites. OUR Terms and Conditions, Privacy Policy and Refund Policy do not apply to those Websites. WE do not guarantee OUR Website will always be available or accessible.

1.3 HOW YOU MUST USE OUR WEBSITE

WE may collect and store information about YOU and YOUR Visit to OUR Website in conjunction with complying with the Data Protection Act 1998. For more information, WE encourage YOU to read OUR Privacy Policy and Cookie Policy, which forms part of these Terms and Conditions.

• YOU must not abuse OUR Website or other users from OUR Website. Under no circumstances should YOU use abusive, unlawful, sexist, racist or any form of discriminative language on OUR Website. This applies to; submitting reviews, comments and inquiries, interacting with social media engagements and any other form of submissions.
• For the protection against fraud and in accordance with the Data Protection Act 1998, all personal information YOU provide US must be up to date, accurate and truthful. This includes; YOUR name, billing address, email address, contact numbers, account details and booking information. Information regarding YOUR experiences or engagements, may be expressed in the form of reviews, social media or via submission forms on OUR Website i.e. (contact form).
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• YOU must use YOUR own identity throughout the duration of using OUR Website. YOU must not use information about others unless YOU have permission to do so.
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• YOU must not corrupt OUR Website with malicious software, viruses or any other harmful components that can disrupt the functions and operation of OUR Website.
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• WE are not liable for the loss or damage YOU encounter as a result of malicious software, viruses or any other harmful components due to YOUR own unethical behaviour whilst using OUR Website. As stated within OUR ‘Privacy Policy,’ it is advisable that YOU keep passwords and any other personal information confidential.
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• WE have a right to refuse YOU access to OUR Website if YOU do not follow these Term and Conditions.

SECTION B: TERMS OF SALE FOR DELIVERY OR COLLECTION

2.1 OUR AGREEMENT FOR THE SALES OF GOODS

The Contract of OUR agreement for the sales of GOODS is expressively agreed between YOU and US. OUR Website advertises GOODS for the sale of online ORDERS and provides information including, product descriptions and prices. Through the advertising of GOODS on OUR Website, WE are welcoming YOU to place an Order with US. WE are not obligated to accept YOUR Order. The Contract between YOU and US will only be formed if and when WE accept YOUR ORDER. Submitting an electronic ORDER form or completing the checkout process does not constitute OUR acceptance of YOUR ORDER. OUR acceptance of YOUR ORDER and the contract between YOU and US will be made upon the delivery or collection of YOUR GOODS. YOU may select any number of items within a single ORDER, despite any restrictions outlined in these Terms and Conditions. Each ORDER made will be a separate and individual Contract between YOU and US. WE preserve the right to reject the supply of GOODS to any person.

2.2 THE ONLINE ORDERING PROCESS

*Please read through carefully before placing and submitting an ORDER online. This SECTION explains the process YOU will need to follow to place an ORDER and how the contract for the sales of GOODS will be formed. *The Online Ordering page has a selection of food to choose from for the purpose of collection or delivery at selected STORES Only. When engaging with OUR Online Ordering service, YOU will be given the option to place an ORDER with US either through collection or delivery. *The Menu page has a selection of food WE sell in Store and Online. Please note some of the food WE sell in Store are not available to purchase Online. food shown on the menu page, has a filter YOU can select for collection or delivery to the Online Ordering page. *To proceed with a delivery ORDERS must be £15 or over, which is stated on the Online Ordering page as well as within these Terms and Conditions. Anything below this will not be accepted for delivery. *Deliveries are available within a 3-5 miles radius depending on the store. *All major debit or credit cards are accepted (except American Express). This applies for collection and delivery.

2.2.1 Below are the steps WE require YOU to follow to place an ORDER with US:

Step 1 – Selecting collection or delivery

If YOU wish to proceed with a collection to a selected store, YOU will be required to click the button which states ‘I Will Collect My ORDER Myself.’ Once clicked, YOU will be asked to make a selection at the Store shown. Having selected the Store, YOU will be taken to OUR Online Ordering page with categories of food available to choice from. If YOU wish to proceed with a delivery to YOUR address, YOU will be required to click the button, which states ‘Please deliver the ORDER to me.’ Once clicked, a drop-down filter will appear and YOU will be asked to enter YOUR postcode to identify if WE can deliver to YOUR specified area. If WE cannot deliver to YOU a message will appear stating this once entering YOUR postcode. This will occur if the postcode YOU have entered is not within the radius of the store closest to YOU. WE are able to deliver within the area, if YOU are directed to the relevant store, once entering YOUR postcode that is within a 3-mile radius of the store closest to YOU.

Step 2 – Selecting YOUR GOODS FROM THE ONLINE ORDERING PAGE

YOU can select YOUR GOODS by clicking on YOUR chosen purchases (food) from the categories provided, which will automatically be added to the checkout basket displayed on the right.

Step 3 – Reviewing and updating YOUR basket

YOU can review YOUR GOODS within the checkout basket. YOU can also update YOUR checkout basket. An update can be achievable by selecting more food from the categories provided, or by altering the quantity using the plus and minus icon that appears next to each item in YOUR checkout basket. Depending on how many times you click the plus icon another item or items of the same content will be added to YOUR checkout basket. Depending on how many times you click the minus icon an item or item shall be removed from YOUR checkout basket. Another way of updating YOUR checkout basket, is by entering a valid promotional code offered by US if granted in OUR forms of Marketing communications to YOU. Promotional codes may be shown on OUR Website, social media sites, email marketing and digital vouchers. This will also include OUR traditional marketing methods such as paper base menus and door-to-door flyers.

Step 4 – Selecting checkout

WE encourage YOU to review YOUR checkout basket before proceeding to enter YOUR personal details and confirm for payment. This is to ensure YOUR ORDER is correct and YOU’RE satisfied with YOUR purchases. Once reviewed, click the checkout button displayed within the checkout basket on the right side of the page.

Step 5: Logging in or creating an account

If YOU wish to proceed with a collection, please use the time filter to select an appropriate time to collect YOUR purchases from the store YOU previously selected. Alternatively, YOU can ‘switch to delivery’ by selecting the button that states this. If YOU wish to proceed with a delivery, an estimated time will show on the page so YOU are aware of when YOUR purchases will be delivered to YOUR address specified. Please be made knowledgeable delivery times are estimates and therefore, do not constitute the actual time of delivery. If there are any delays with YOUR purchases, YOU shall be contacted if safe to do so or the delivery member shall explain the reason upon arrival with YOUR purchases. If YOU are an existing customer, please login by entering YOUR username and password. If YOU are a new customer, WE will require YOU to create an account by filling in YOUR personal information. Personal information includes; YOUR billing address i.e. Address, City, County and Country, contact details i.e. first name, surname, phone number email address (username) and password and card payment details i.e. name on card, card number, expiration data and CVC (3 digit code located on the back of YOUR card or 4 digit code located on the front of YOUR AMEX). The information YOU provide US will be secure and confidential. For more information, please read our Privacy Policy.

Step 6: Confirming and paying for YOUR ORDER

WE advise YOU to check through YOUR order and personal information before clicking the confirm and pay button. This is to ensure all YOUR details are correct and YOU are satisfied with YOUR purchase.

Step 7: Order of acknowledgement

Once YOU have confirmed and paid by credit or debit card, YOU shall receive an ORDER of acknowledgment message stating YOUR order has been placed. YOU shall also receive an email for a digital copy of YOUR ORDER of acknowledgement to the email address YOU supplied US with.

2.3 TELEPHONE ORDERS

ISO SUSHI receives ORDERS for collection or delivery over the phone.

*To make an ORDER over phone for collection, contact the ISO SUSHI YOU would like to collect YOUR GOODS (food) from.

HOW THESE TERMS AND CONDITIONS APPLY

2.3.1 IF YOU place an ORDER with US via the telephone, WE are not obligated to accept YOUR ORDER. The Contract between YOU and US will only be formed if and when WE accept YOUR ORDER. Informing US of YOUR ORDER and personal details does not form OUR acceptance of YOUR ORDER. OUR acceptance of YOUR ORDER and the contract between YOU and US will be made upon the delivery or collection of YOUR GOODS. YOU may state any number of items within a single ORDER, despite any restrictions outlined in these Terms and Conditions. Each ORDER made will be a separate and individual Contract between YOU and US. WE preserve the right to reject the supply of GOODS to any person.

COLLECTION:

To make a collection at YOUR specified Store, call the relevant Store number. Contact numbers can be located on the Store pages. YOU will be asked by one of OUR telephone operators to inform US of YOUR ORDER as well as YOUR name, contact number and the date and time YOU would like to collect YOUR purchases. The telephone operator shall confirm YOUR ORDER and total cost and the time specified to minimise any errors. YOU will be requested to agree if the ORDER confirmed is correct to establish if all the details are correct and any mistakes can be rectified. Upon accepting YOUR collection, YOU agree that YOU accept these Terms and acknowledge YOU will be required to pay. Please note if YOU do not collect YOUR ORDER, WE are not obliged to keep YOUR ORDER for more than one day.

DELIVERY:

If YOU’RE phoning for a delivery,. During this phone call YOU will be requested to communicate YOUR, name contact number, delivery address and ORDER. WE will not be liable for any delay or failure of delivery if YOU do not provide US with the information. To minimise any errors, OUR telephone operator shall confirm the details YOU initially expressed including; YOUR ORDER and total cost, name, contact number and address details. YOU have a responsibility to confirm if this is correct and if not rectify any errors identified by stating YOUR following amendments. Upon accepting YOUR delivery, YOU agree that YOU accept these Terms and acknowledge YOU will be required to pay by cash at the door to OUR delivery member.

If YOU wish to proceed with a delivery, OUR telephone operator shall express an estimated time so YOU are aware of when YOUR purchases will be delivered to YOUR address specified. Please be made knowledgeable, delivery times are estimates and therefore, do not constitute the actual time of delivery. If there are delays with YOUR purchases, YOU shall be contacted if safe to do so or the delivery member shall explain the reason upon arrival with YOUR purchases.

As stated previously, *For GOODS to be delivered to YOUR address, cash will be given to the delivery member and the correct change shall be handed if necessary as well as YOUR purchase and receipt.

SECTION C: COMPLAINT PROCEDURE

3.1 ISO SUSHI aim to ensure customers receive a positive experience with their purchase and service, whether it is in store, or through collection or delivery.

WE are aware complaints may arise, and seek to investigate circumstances YOU would like to express. If YOU would like to make a complaint with regards to YOUR experience about the collection of YOUR purchases or dining in with US, please contact the store Manager on the relevant email address. Store email addresses info@isosushi.co.uk. To acquire details of email addresses please visit the store pages. Alternatively, YOU can contact ISO SUSHI Head Office using the contact form provided on the Contact US page.

Facebook reviews and Facebook messages can also be used to express YOUR complaint or feedback to await a response from the social media team. Complaints aren’t dealt with by the social media team however, they are acknowledged and YOU shall be informed of what to do.

Complaints and or feedback enable ISO SUSHI to investigate YOUR concerns. WE are committed to give YOU a response of acknowledgement and a solution to address anything YOU may want to detail. Please allow 3-7 working days to await a response from Management. If YOU do not receive a response, there may be a technical issue with the Email Server. Please message the social media team on Facebook for further information. Once the investigation has been closed, the Manager will contact YOU via an email with regards to the outcome. An example, of a typical outcome may be to issue YOU with a refund. For more information, please read our Refund Policy.

3.1.1 How to express YOUR complaint or feedback in detail: When making a complaint or giving US YOUR feedback, WE encourage YOU to communicate to US why WE did not meet YOUR expectations including; details of the date and time, store location, number of guests, any details of the person who served YOU or contacted YOU. This information will assist in the investigation process. SECTION D: HOW TO CONTACT US? If YOU have any inquiries regarding OUR Terms and Conditions or any other inquiries please email info@isosushi.co.uk using the contact form within the operational hours stated.  Number 0333 880 1381
SECTION E: COMPETITION TERMS & CONDITIONS

This section will be updated when competitions are launched.

SECTION F: REWARD CARD SCHEME

Please read through these Terms and Condition before using YOUR Reward Card. YOUR use of the Reward Card will constitute YOUR acceptance with these Terms and Conditions stated. The Reward Card scheme cannot be used in conjunction with any other offer. These Terms and Conditions may be updated at any point of time.

How it works;

YOU can receive a iso sushi Reward Card in store free of charge when YOU spend £3.95 or above. YOU can use YOUR Reward Card at any participating iso sushi to earn stickers and rewards. (Information about the rewards process can be read below).

YOU can obtain one sticker per transactional order each time YOU purchase an item or drink in store. This applies when a valid Reward Card is presented at the till at the time of purchase. Purchases include; any item or drink sold on the menu excluding soft drinks & premade products.

If YOU are unsure whether an item qualifies for this Reward Card scheme, please ask a member of staff in STORE. YOU cannot earn stickers anywhere else other than Iso Sushi.

Amendments of these Terms and Conditions

The Reward Card Scheme may be subject to change; this includes the Terms and Conditions and Rewards. Iso sushi reserve the right to amend these Terms and Conditions at any time or withdraw the Rewards Scheme on reasonable notice. Any changes made will be updated on http://isosushi.co.uk/ Terms and Conditions page (This page) WE recommend YOU check this webpage on a regular basis. New schemes or changes shall be implemented online with marketing activities including; social media, website promotions, in store promotions and any other form of advertising.

If YOU would like to make an inquiry regarding this Reward Scheme please refer to SECTION D: HOW TO CONTACT US? Returns and Refunds Policy

Thank you for shopping at Iso Sushi.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within the same day of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

• The product was purchased on the same day
• You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

• By email: info@isosushi.co.uk

Send the product with the receipt or proof of purchase, to:

The Store the order was placed.

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@isosushi.co.uk

Company number

10814729

Iso Sushi

18 – 22 Stoney Lane, Birmingham, B25 8YP

Registered office as above:

0333 880 1381

info@isosushi.co.uk